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FAQ - MEDICAL FACILITIES 


MEDICAL FACILITIES

What is the status of Non-Emergency Medical Transportation (NEMT)/Safe Ride?
  • A Response to NEMT Inquiries memorandum released on March 22, 2020 from the Navajo Department of Health and HCOC advising NEMT providers to follow the proper health and safety guidelines to provide their services to patients on the Navajo Nation.
    • The Arizona Department of Health (ADHS) and Arizona Health Care cost Containment System (AHCCCS) advised NEMT providers on the Navajo Nation to follow interim guidance and recommendations issues by the Center for Disease Control and Prevention (CDC), as well as the ADHS. NEMT providers are advised to comply with the Navajo Nation Public Health Emergency Order, No. 2020-002 and No. 2020-003. The Public Health Emergency Order recognizes the importance of "essential business" to conduct tasks that "provide food, shelter, social services, and other necessities of life for economically disadvantaged or otherwise need individuals."
    • The HCOC encourages NEMT providers to contact health departments at the local level for more specific information.
    • NEMTS providers conducting business on the Navajo Nation use extreme caution following CDC guidelines when scheduling services, especially those categorized at high risk (heart disease, lung disease, diabetes, 50+ years old are at increased risk, and 60+ years old is that highest risk)..
What if I or a family member has an appointment at a healthcare facility?
  • • In regards to appointments, contact your health provider or the medical facility days before to inquire about status of appointment(s) and to receive instruction(s) on additional processes such as intake, medication refill and pickup. If appointment(s) are still schedule, provide your updated information, so they are able to contact you if anything changes.
    • When attending the appointment, continue to practice preventive measure:
      • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing
        • If soap and water are not readily available, use a hand sanitizer that contains at least 70% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
        • Avoid touching your eyes, nose, and mouth with unwashed hands.
      • void close contact, especially with people that are sick
        • Continue to practice social distancing by keeping six (6) feet away when not providing direct contact needed services especially important for people who are at higher risk of getting very sick.
      • Cover coughs and sneezes with a tissue or into the inside of your elbow and throw used tissues in the trash immediately after
  • On March 20, 2020, the HCOC has issued the Public Health Emergency Stay at Home (Shelter in Place) Order for all Resident of the Navajo Nation for Quarantine and Isolation Purposes to Limit the Spread of COVID-19 that states, “all individuals living on the Navajo Nation must stay home or at their place of residence, except engage in activities or perform tasks essential to their health and safety or to the health and safety of their immediate family or household members (including, but limited to livestock or pets) such as medical supplies, medication, or visiting a health care professional for imminent health needs
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